Camp Leaders Help Center
    Camp Leaders Help Center
    Home
    Getting started
    About Camp LeadersCamp types and rolesCamp locationsEligibility and requirementsCost and what's includedKey dates and deadlinesReturning participants
    Applying
    Application processProfile and skillsDocuments and referencesCamp Leaders interviewBackground checksCompleting your application
    Getting placed
    How placement worksConnecting with campsCamp interviewsOn reviewPlacement offersWaiting for placement
    Visa and paperwork
    The J-1 visaYour visa sponsorYour DS-2019SEVISEmbassy interviewsVisa sponsor check-insUK visa guideAU & NZ visa guide
    Preparing for camp
    Your insuranceDocuments to packFlights and travelLuggage and packingMoney, phones and essentialsAt the airportEntering the USGetting to camp
    Life at camp
    Arriving at campDaily lifeCultural exchangePay and moneySocial SecurityHealth and wellbeingUsing your insuranceRules and US lawProblems at campLeaving camp early
    After camp
    Travel periodExtending your stayRe-entering the USTaxReturning homeReturning to camp
    Account and payments
    Your accountPayments
    Contact and emergencies
    Contact usEmergencies
    Back to site
    1. Home
    3. Life at camp
    5. Problems at camp

    Problems at camp

    Who to contact and what to do if you face challenges at camp, from staff conflicts to safety concerns.

    Last updated April 2, 2026

    What if I have a problem at camp?

    Start by talking to your department head, supervisor, or an experienced member of camp staff. Most issues can be resolved at camp level, and the people around you have likely dealt with similar situations before. If the issue isn't resolved, or you'd rather speak to someone outside of camp, contact Camp Leaders directly. The US office is available 24/7: 1-866-803-7643.

    How can Camp Leaders help?

    If speaking to camp staff does not resolve the issue, contact Camp Leaders. The team is made up of camp alumni who understand the challenges of camp life. The Camp Leaders US office is available 24/7: 1-866-803-7643.

    Issues with camp directors or other staff

    If you have a problem with your Camp Director or other senior staff, contact Camp Leaders directly. You should also contact Camp Leaders if you are asked to do anything that does not align with your visa category, or if you feel unsafe.

    What if I lose my passport or important documents?

    If you lose your passport while in the US, contact your country's nearest embassy or consulate as soon as possible to arrange a replacement. You should also notify Camp Leaders so they can support you through the process. Having digital copies of your passport, visa, DS-2019, and insurance card saved to your phone and email will make this much easier, so set this up before you travel.

    If you lose your DS-2019, contact Camp Leaders and your visa sponsor. A replacement can be arranged, but it takes time.

    Keep your documents in a safe, consistent place at camp and carry copies rather than originals when you are traveling on time off.

    Was this article helpful?

    PreviousRules and US lawNextLeaving camp early

    Related articles

    Arriving at camp

    What to expect during your first days at camp, from orientation to meeting staff and learning the ropes.

    Daily life

    A typical day at summer camp, from morning wake-up to lights out, and what your schedule will look like.

    Cultural exchange

    What cultural exchange means at summer camp, why it matters, and how to make the most of the experience.

    Pay and money

    How you get paid at camp, setting up a bank account, your Social Security Number, and managing your money.

    Social Security

    How to apply for a Social Security Number at camp, why you need one, and what documents to bring.

    On this page

    What if I have a problem at camp?How can Camp Leaders help?Issues with camp directors or other staffWhat if I lose my passport or important documents?